Audience: Individual decision-maker
Timeline: Within 1 week
Framing: This is a two-way door.
The decision
The decision: Move your single plan from $29 to $79/month for new customers only (existing 270 grandfathered at $29 for 12 months), versus holding at $29 and betting on volume growth to reach a livable income.
My read: this is a two-way door — treat it as one. Because you're only changing the price for new signups and grandfathering everyone who already pays you, the downside is capped at new signups from the test window. If $79 stalls conversion, you revert the page to $29 (or $49) next week and you've lost a few dozen trials, not a dollar of existing MRR. That is the opposite of a bet-the-company move. Given that, do not over-deliberate — run the price live and read the data. The only genuinely irreversible piece is the grandfather promise; once you tell 270 people "$29 for 12 months," you own that. So the reversible experiment is the new price; the one-way commitment is the grandfather clause, and you should word it carefully (see Next steps).
The strategic fact underneath this: at $8k MRR with growing support load and no team, volume growth is actively hostile to you — every new $29 customer adds support minutes that eat the build time you need to stay competitive with $99 and $149 rivals. Price is the lever that fixes MRR and support load at once.
Key questions to answer before deciding
- Is your ~9% trial-to-paid conversion driven by price, or by the product solving the problem? "Nobody has ever complained about price" strongly suggests price isn't the selector — but you don't actually know until $79 is live. What conversion rate at $79 still beats $29 on revenue-per-trial? (Math: at $29 you need ~9% to match what $79 needs at only ~3.3%. Anything above ~3.3% conversion at $79 makes you more money per trial.)
- Who are your 270 current customers, and would they have paid $79? Pull the 10-20 most engaged accounts. If they're businesses using this daily to make or save money, your $29 price has been leaving money on the table for a year — which you already suspect.
- Where does your marginal support hour go — and does raising price cut the volume that generates it? If most tickets come from low-engagement $29 accounts, $79 filters them out at the top of the funnel. Quantify: how many support hours/week, and how many map to signup volume vs. genuine complexity?
- What actually justifies $79 next to competitors at $99 and $149? You're still the cheapest option even at $79. Which one or two capabilities let a prospect say "this does the job for less than the $99 tool"? You need that sentence on the pricing page.
- Do you have the runway to absorb a temporary signup dip while you read the experiment? At $8k MRR as your income, a 4-6 week window where new-customer count drops is fine if revenue-per-signup rises. Confirm you can personally tolerate one soft month.
- When the grandfather period ends in 12 months, what's the migration plan — and can you already see it? Don't promise "$29 for 12 months" without a rough answer for month 13, or you'll face 270 simultaneous churn decisions.
Recommended frameworks
1. Van Westendorp / "nobody complained" signal. The classic Price Sensitivity read says that if zero customers ever push back on price, you are almost certainly below your optimal price point — complaints only start near the top of the acceptable range. With 270 paying customers and not one price objection, you have strong evidence you're underpriced, which matches your own gut. This framework says: the risk isn't that $79 is too high — it's that even $79 may be conservative next to $99/$149.
2. Value-based pricing vs. competitor anchoring. Your rivals have set the market anchor at $99-$149 for a comparable feature set. At $79 you are deliberately the value option — 20-47% cheaper than the field — which is a defensible, buyer-friendly position rather than a greedy one. Applied here: $79 isn't a 2.7x price grab in the buyer's eyes; it's you finally pricing near the market floor. The story writes itself: "same job, lower price than the $99 tool."
3. Reversible-experiment / expected-value framing. Model it as revenue-per-100-trials. At $29 x 9% = $261/mo of new MRR per 100 trials. At $79 you break even at ~3.3% conversion; realistically you'll land somewhere between 4-7%, i.e. $316-$553/mo per 100 trials — a 20-110% gain — while also signing fewer, higher-intent customers who generate less support. The expected value is strongly positive and the downside is capped by grandfathering. This framework's output: run it.
Decision criteria
A good outcome here must pass these specific tests, given that this MRR is your livelihood and your scarcest resource is build time:
- Revenue-per-trial goes up, not just price. The test passes if $79 delivers more new MRR per 100 trials than $29 did — i.e. conversion stays above ~3.3%. Watch this number, not raw signup count.
- Support load per new customer flattens or drops. If $79 customers file fewer/higher-quality tickets, you've bought back build time — a second win beyond revenue. If support doesn't ease, revisit onboarding, not price.
- The pricing page tells a coherent value story. A stranger should understand in 10 seconds why you're $79 and the competitor is $99 — and feel like they're getting the deal.
- No churn spike among grandfathered customers. The $29 base should stay ~3%/month; if they churn on hearing about a higher public price, your grandfather messaging failed.
- You can afford the read window. The experiment is only valid if you can watch 4-6 weeks of data without panic-reverting on week one's noise. Pre-commit to a decision date and a sample-size floor (see below).
Sources to consult
No pre-checked sources were provided, so here is a prioritized, specific research plan you can complete in 2-3 days:
- Your own funnel analytics (highest priority, do first). Pull the last 3-6 months of trial-to-paid conversion, signup volume by week, and MRR-per-trial. This is your baseline — you can't read the experiment without it.
- Your support ticket log. Tag the last ~100 tickets by type and by account engagement level. This tells you whether volume growth or a $29-tier customer profile is what's eating your build time.
- The two competitors' pricing and feature pages ($99 and $149). Screenshot exactly what they include at their price. Build a 3-column comparison (them, them, you-at-$79) to find and name your value wedge for the pricing copy.
- A 15-minute call or email with 3-5 of your most engaged current customers. Ask what they'd pay if starting today and what job the product does for them. Real willingness-to-pay signal beats any survey.
- Search for SaaS pricing-experiment write-ups (e.g., posts from founders who raised price for new customers while grandfathering — Patrick McKenzie / "charge more" essays, ProfitWell/Paddle pricing studies). Use them to sanity-check your read window and grandfather wording, not to make the decision — your data makes the decision.
Next steps
My recommendation: raise the price. Go to $79 for new customers this week and read the experiment. The evidence — zero price complaints, competitors at $99-$149, healthy conversion, support eating your build time — all points the same direction, and the downside is capped. Sequenced for this week:
- Today/tomorrow: Pull your conversion + MRR-per-trial baseline and tag 100 support tickets (research steps 1-2). Write down the pre-change numbers so the experiment is readable.
- Day 2-3: Build the 3-column competitor comparison and rewrite the pricing page with a one-line value story ("Everything the $99 tools do, for $79"). Set the price to $79 for new signups.
- Day 3: Send grandfathered customers a short, warm email: "Public price is going up — because you've been with me, you keep $29/month for the next 12 months." This reduces churn (loss aversion works for you) and seeds goodwill. Word the 12-month clause as a benefit, and avoid promising $29 forever.
- Ship it live and set a decision date 4-6 weeks out with a minimum sample (aim for ~150-200 trials before judging). Watch MRR-per-trial and support-per-new-customer, not raw signup count.
- Optional hedge if you're nervous: test $49 for one week first, then step to $79 — but honestly, given the $99/$149 anchors, I'd go straight to $79.
Revert or step down only if MRR-per-trial actually falls below your $29 baseline over the full window — not on a quiet first week.
When to escalate
Get outside help (a pricing-experienced advisor, a fractional growth person, or a peer founder who's done this) if you see these specific signals:
- Conversion at $79 craters below ~3% AND stays there past a 150+ trial sample — that contradicts your "no one complains about price" evidence and means something structural (positioning, wrong buyer, product gap) is off. Don't just keep dropping price alone; get a second read.
- Grandfathered customers start churning after the price email — that's a messaging/trust failure, and since those 270 accounts are your income, treat any spike above your ~3% baseline as an emergency worth a conversation.
- You can't articulate the $79-vs-$99 value story after building the comparison — if the wedge isn't there, the real decision isn't price, it's product/positioning, and that's worth expert input before you touch pricing.
- The soft month threatens rent. If a temporary signup dip genuinely endangers your personal finances, the issue is runway, not pricing — talk to someone about a buffer before running the experiment, because a founder who can't wait out the read window will misread it.
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